To use Cash Deposit, kindly bank in cash or cheque to one of our bank account below:
Recipient Name: MMAG DIGITAL SDN BHD
Account Number: Key in our account number
Reference: key in the confirmation order number. eg. CO1611XXXXXXX
NOTE: Cheques deposit may require 2-3 days for clearance.
#
Bank
A/C Number
1
512754311216
2
8003611491
To use Online Fund Transfer / GIRO, you may follow the steps below:
1. Login to your Online Banking
2. Look for Transfers (or something similar)
3. Look for Interbank Fund Transfer / GIRO (or something similar), click on Interbank Fund Transfer.
4. Select the destination Bank
5. Key in the following info:
Amount (Pay amount)
From Account (Select your Savings / Current account)
Mode of Transfer (Instant or Interbank GIRO)
Effective Date (Select effective date)
Recipient Name (key in MMAG DIGITAL SDN BHD)
Transaction Type (Select Funds Transfer)
Account Number (Key in our account number)
Reference (key in the confirmation order number. eg. CO1611XXXXXXX)
6. Click Submit / Transfer Now
#
Bank
A/C Number
1
512754311216
2
8003611491
To use JomPAY, you may follow the steps below:
1. Login to your Online Banking (for your Credit Card)
2. Look for Bill Payment (or something similar)
3. Look for JomPAY, click on JomPAY (Pay your bill using JomPAY)
4. Click Make a one-off payment (or something similar)
5. Key in the following info:
Amount (Pay amount)
From Account (Select your Credit Card account)
Biller Code (key in 9415)
Reference (key in the confirmation order number. eg. CO1611XXXXXXX)
6. Click Submit / Pay Now
Description
Biller Code
JomPay Online Transfer &
Credit Card
9415
常问问题
1.
How to register / How do I get access to Techmart ?
To register or open an account with us, please contact your CelcomDigi ACM/DM.
2.
Can I cancel an order I have made ?
If you have not make payment for your order, you may request for cancellation in the My Orders page.
If you have already made payment, kindly contact our customer service personel for further assistance.
* Cancellation is subjected to the delivery status of the goods.
3.
Can I change my shipping address after I have place an order / made payment ?
Sorry, we do not accept any changes for the delivery details.
4.
Why is my order cancelled ?
Your order may be cancelled due to various reasons:
Stock Allocation Timed Out
Failure to settle payment within the allocated time (12 hours).
Payment Verification Failed
We were unable to verify the payment that you have made. (please ensure that the payment information you uploaded is clear and correct)
5.
What are the available payment methods ?
We accept various types of payment methods including:
FPX Online Banking
Cash Deposit
DuitNow Fund Transfer
NOTE:
If you selected Cash Deposit or DuitNow Fund Transfer, you may deposit your payment to one of our following accounts:
Bank
A/C Number
512754311216
8003611491
IMPORTANT:
Please DO NOT deposit payment before you have submitted your order.
We ONLY reserve stocks after an order is submitted.
We DO NOT guarantee there will be stock available if you made payment without submitting an order.
6.
Why is my order still pending verification even after I have made payment / uploaded by payment slip ?
If you made payment via FPX Online Banking, payment verification is immediate.
If you made payment via Cash Deposit or DuitNow Fund Transfer,
please allow our finance team some time to verify your payment.
Certain fund transfers may take a few hours/days before it shows up in our bank account.
7.
How soon do I have to make a payment after I place an order ?
We recommend our partners to make the payment as soon as possible.
Once your order is placed, our system will automatically allocate and reserved the stocks for you until you have made payment and upload proof of payment.
The Stock Allocation Timer (SAT) is 12 hours. Your order will be cancelled automatically if no payment is made within the allocated time.
8.
What is the shipping charges ?
Non MMAG Vendors
Every vendor may charge different shipping charges.
You may view their shipping charges during Checkout.
MMAG Vendor
All partners enjoy Free Shipping if you order minimum 2 units of items from us.
However, if you order only 1 unit of item, you will be charged RM 21.20 (inclusive of 6% SST).
9.
How long does the shipment takes after I have made my payment ?
All orders will be processed and shipped out within the same or next working day after payment is verified.
Orders are not processed or delivered during public holidays.
10.
When shall I expect to receive my order ?
All shipments are expected to be delivered within 1 to 3 working days after payment is verified.
Shipping Method
Location
Estimated Delivery Time
Standard
West Malaysia
1 - 2 days
Standard
East Malaysia
3 - 5 days
11.
How can I track my delivery ?
You may track your order delivery status in My Orders page.
12.
Can I return goods purchased or get a refund ?
Sorry, we do not accept return of goods purchased or provide refunds of goods purchased.
13.
What can I do if there are discrepancy and damages to the goods ?
MMag Digital Sdn Bhd is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Unless otherwise expressly provided, where discrepancy occurs or where there is evident of damage through reasonable inspection to the product, you must still take delivery of the product and report the discrepancy or damage to MMag Digital Sdn Bhd within twenty-four (24) hours after receipt of the product.
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