Techmart

To place your order, kindly follow the steps below:

ADDING ITEMS

Browse through our list of available products.
Once you have found a product of interest, add the product to your shopping cart.
Use the PLUS or MINUS buttons to adjust your order quantity.

To add the product, click / tap the button

You may also click / tap the product picture to view more info about the product.

VIEWING YOUR CART

You may view added items in your shopping cart.
To view your shopping cart, click or tap the Cart icon at the bottom right of the screen.

ADJUSTING ITEMS QUANTITY

You may further adjust the order quantity for each item your shopping cart before checking out.
To adjust the quantity, click the UP or DOWN button of item.
You may also key in the wanted quantity into the quantity box.
When you are done, click / tap the RECALCULATE button to recalculate the total price.

CHECK OUT

To proceed to check out, click the CHECKOUT NOW button.

SUBMITTING YOUR ORDER

First verify that your Shipping Address is valid.
You may make corrections to your shipping address before proceeding.
If you have made changes to your shipping address, click / tap the SAVE button.
Next select your preferred method of payment by clicking / tapping on the payment method.
A TICK will appear beside the selected payment method.
Finally verify that your Order Items is correct.
If you are satisfied, click / tap the SUBMIT ORDER button.

UPLOADING YOUR PAYMENT SLIP

In order for us to process your order, we need to verify that you have made payment.
We therefore need you to upload your payment / bank in sip to us for verification.

There are 2 places where you may do that.

1. Checkout Complete Page (after Submitting your Order)

2. My Orders Page

To upload your payment / bank in slip,

Click or tap the UPLOAD PAYMENT SLIP NOW
Click or tap the CAMERA / SELECT button to select your payment slip.
Click or tap the UPLOAD PAYMENT SLIP button to start the upload.

VIEWING YOUR PAST ORDERS

To view your past orders, click or tap the My Orders icon at the bottom right of the screen (beside the Cart icon).

We offer the following payment methods. During checkout, you may select one of the following payment method.
Once you have made payment, kindly upload your Bank In Slip or Payment Slip to us to verify.

To use Cash Deposit, kindly bank in cash or cheque to one of our bank account below:

Recipient Name: MMAG DIGITAL SDN BHD

Account Number: Key in our account number

Reference: key in the confirmation order number. eg. CO1611XXXXXXX

NOTE:
Cheques deposit may require 2-3 days for clearance.

#	Bank	A/C Number
1		512754311216
2		8003611491

To use Online Fund Transfer / GIRO, you may follow the steps below:

1. Login to your Online Banking
2. Look for Transfers (or something similar)
3. Look for Interbank Fund Transfer / GIRO (or something similar), click on Interbank Fund Transfer.
4. Select the destination Bank
5. Key in the following info:

Amount (Pay amount)

From Account (Select your Savings / Current account)

Mode of Transfer (Instant or Interbank GIRO)

Effective Date (Select effective date)

Recipient Name (key in MMAG DIGITAL SDN BHD)

Transaction Type (Select Funds Transfer)

Account Number (Key in our account number)

Reference (key in the confirmation order number. eg. CO1611XXXXXXX)

6. Click Submit / Transfer Now

#	Bank	A/C Number
1		512754311216
2		8003611491

To use JomPAY, you may follow the steps below:

1. Login to your Online Banking (for your Credit Card)
2. Look for Bill Payment (or something similar)
3. Look for JomPAY, click on JomPAY (Pay your bill using JomPAY)
4. Click Make a one-off payment (or something similar)
5. Key in the following info:

Amount (Pay amount)

From Account (Select your Credit Card account)

Biller Code (key in 9415)

Reference (key in the confirmation order number. eg. CO1611XXXXXXX)

6. Click Submit / Pay Now

Description	Biller Code
JomPay Online Transfer & Credit Card	9415

FAQ

1.	How to register / How do I get access to Techmart ?
	To register or open an account with us, please contact your CelcomDigi ACM/DM.

2.	Can I cancel an order I have made ?
	If you have not make payment for your order, you may request for cancellation in the My Orders page. If you have already made payment, kindly contact our customer service personel for further assistance. * Cancellation is subjected to the delivery status of the goods.

3.	Can I change my shipping address after I have place an order / made payment ?
	Sorry, we do not accept any changes for the delivery details.

4.	Why is my order cancelled ?
	Your order may be cancelled due to various reasons: Stock Allocation Timed Out Failure to settle payment within the allocated time (12 hours). Payment Verification Failed We were unable to verify the payment that you have made. (please ensure that the payment information you uploaded is clear and correct)

What are the available payment methods ?

6.	Why is my order still pending verification even after I have made payment / uploaded by payment slip ?
	If you made payment via FPX Online Banking, payment verification is immediate. If you made payment via Cash Deposit or DuitNow Fund Transfer, please allow our finance team some time to verify your payment. Certain fund transfers may take a few hours/days before it shows up in our bank account.

7.	How soon do I have to make a payment after I place an order ?
	We recommend our partners to make the payment as soon as possible. Once your order is placed, our system will automatically allocate and reserved the stocks for you until you have made payment and upload proof of payment. The Stock Allocation Timer (SAT) is 12 hours. Your order will be cancelled automatically if no payment is made within the allocated time.

8.	What is the shipping charges ?
	Non MMAG Vendors Every vendor may charge different shipping charges. You may view their shipping charges during Checkout. MMAG Vendor All partners enjoy Free Shipping if you order minimum 2 units of items from us. However, if you order only 1 unit of item, you will be charged RM 21.20 (inclusive of 6% SST).

9.	How long does the shipment takes after I have made my payment ?
	All orders will be processed and shipped out within the same or next working day after payment is verified. Orders are not processed or delivered during public holidays.

10.

When shall I expect to receive my order ?

11.	How can I track my delivery ?
	You may track your order delivery status in My Orders page.

12.	Can I return goods purchased or get a refund ?
	Sorry, we do not accept return of goods purchased or provide refunds of goods purchased.

13.	What can I do if there are discrepancy and damages to the goods ?
	MMag Digital Sdn Bhd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Unless otherwise expressly provided, where discrepancy occurs or where there is evident of damage through reasonable inspection to the product, you must still take delivery of the product and report the discrepancy or damage to MMag Digital Sdn Bhd within twenty-four (24) hours after receipt of the product.

14.	ACTIV Campaign
	Q1: What are the eligibility criteria for receiving campaign voucher? A1: Participants must achieve at least 1 GA Postpaid each month for 3 consecutive months prior to each cycle of vouchers. Q2: How is the program structured? A2 : The voucher program consists of 3 cycles. 1st cycle offer voucher over 4 months, followed by 2nd and 3rd cycle offer voucher over 3 months. Q3: What happens if I miss the target in one of the months? A3: If you miss the target in any month, you will need to restart the 3-month streak before the next cycle to qualify for the voucher. Q4: Can I participate in multiple cycles simultaneously? A4: Yes, participants can qualify for multiple cycles as long as they meet the criteria prior to start of each cycle Q5: How does OC dealer enjoy total up to RM2,000 worth of voucher value in Techmart? A5:The voucher will be automatically credited into eligible dealer’s Techmart account between 1st – 7th of each month. If dealer meets eligibility for all 3 cycles, they can enjoy a total of 10 months voucher worth RM200/mth for a total value of RM2,000. Q6: When is the expiry of the voucher? A6: The voucher in Techmart is valid within each month and expires at the end (30th/31st) of the month. The voucher cannot be accumulated for subsequent periods.

HELP LINE

+60 10-799 4949

cs@techmart.my

Mon - Fri, 9:00am - 6:00pm

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